We’ve all seen poor customer service. There are times when it’s only slightly off and times when we are astonished at how bad it can be. And then there are the times when we are wowed with such amazing, friendly, caring service that we have to tell everyone about it.
$83 Billion is the cost of poor customer service in the U.S.
Customer service is the lifeblood of business. We all crave an authentic experience that makes us feel valued.
Only 4% of dissatisfied customers contact the business.